Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to:
liaise with users across a range of organisational levels
provide limited advice and guidance to users
seek assistance when required
initiative and enterprise skills to identify potential improvements to inventories and technical documentation
literacy skills to read, write and interpret workplace documentation
problem-solving skills for a defined range of predictable problems
technical skills to operate a personal computer.
Required knowledge
basic knowledge of:
technical documentation processes
software licensing requirements
inventory principles and procedures
current industry practice related to storage of hardware, software and technical documentation.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, used if in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Hardware inventory may include: | communications equipment networking equipment notebooks peripherals personal computers personal digital assistants (PDAs) test equipment. |
Software inventory may include: | antivirus applications backup and recovery applications client management suite collaboration and learning commercial applications computer-aided design applications customised software drivers in-house software multimedia and graphics applications office applications open-source software operating systems packaged software patch management project management applications remote troubleshooting and assistance. |
Technical documentation may include: | enterprise procedures: build documentation loading software upgrades virus removal frequently asked questions (FAQ) hardware documentation information pertaining to specific operating systems and platforms service level agreements (SLAs) software documentation. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist